FAQ's

What is included in a paid subscription?

A Storii paid subscription includes up to 3 Life Story phone calls per week, with access to over 1000 Life Story questions that can be answered manually with text, photos, videos and audio recordings in addition to calls received. Call recipients are also able to call-in at any time convenient to them if they miss scheduled calls. (They simply call back the same number they receive calls from). Family members connected to a loved one's profile will receive notifications whenever a new call recording is completed.

Can I add my own questions or edit yours?

Yes! If you would prefer to add your own custom questions, you can easily do just that on Storii. Simply select the 'Add' button once inside a life story category, and you will be able to create any question you like. You are also able to edit question terminology if you believe your loved one may respond better with a slight adaptation to an existing question. Ensure that you add any custom questions created to the "Upcoming Questions" list for them to be sent out and answered on phone calls!

What happens after a recording is completed?

Once an individual completes a life story recording, the audio file will be immediately stored to their profile on Storii.com (and the Storii Family app) and a text will be sent to those who are connected to their account, letting them know a new recording has been logged. Within around 2 minutes, the full audio transcription text and AI Biography Rewrite will also be posted below the stored audio recording. Audio transcription and AI Rewrite text can easily be edited, and those with access are also able to add images, videos or additional audio recordings to the question answer. Answers can also be printed or downloaded as an audiobook at any time.

Are there any additional fees?

Absolutely not! There are no additional fees, regardless of your choice for engaging in Storii.

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The Storii Gift Box includes an activation code that provides 12 months of access to the Storii service. If you opt for a monthly or annual subscription, this will provide full phone access for as long as you pay for a subscription.

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The phone service includes three scheduled calls per week, plus unlimited call-ins to Storii at any time during your active subscription period. Everything you need is included, with no hidden costs!

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You will have free, lifelong access to all your recorded stories, as well as your audiobook and PDF transcript book. These treasured memories are yours to keep forever, with no additional costs.

Can I choose how many calls are sent and when?

Yes! During sign up, the number of calls per week (up to 3) and the days and specific times the calls are sent can be selected. You can always change these times, opt to only call-in, or pause calling at any time via 'Call Settings' on the profile page in Storii.

If I purchase a Storii subscription now, can I start at a later date?

Yes! If you purchase a Storii Gift Box or subscription, the 12-month subscription begins whenever the the gift recipient enters their activation code.

What happens to life story answers if I stop my subscription?

If you choose to cancel your paid Storii subscription (i.e. downgrade your subscription to a free account), all answers will remain stored on your or your loved one's profile in read-only format. You will also be able to export your answers at any time.

Do I need to keep paying a subscription to access my stories?

No! Subscriptions are only paid during periods in which life story calls are being sent out or received by users. If an individual has 'completed' their life story recording, they and other family members will still be able to access and export their stories at no charge.

Can storytellers know questions ahead of time before each call so they can think about their answers?

At current, if users are able to log in to their Storii Profile, they will be able to see all upcoming questions by clicking the 'Upcoming Questions' button. From there, questions can be removed, re-ordered and custom questions can be added.

If the storyteller is unable to access their profile, for example if they do not have any internet and are using a landline phone for Storii, they will be able to call in to Storii at any time by calling the same number we call from to hear their next upcoming question. They could also simply hang up once they hear the question during the scheduled call, as Storii will keep asking the same question until it is either answered or skipped.

What are Storii phone calls?

Storii sends out automated phone calls on specified days at specified times to record answers to life story questions. Storii uses a life-like automated voice to read each question on the call and let call recipients know when to start responding with their answer. Call recipients can also call-in to record a life story answer at any time by simply calling back the same number they receive calls from.

What support is available?

If you have any questions or concerns, please feel free to use the Live Support Chat on our website and your Storii account OR email support@storii.com. Our team will get back to you as soon as possible.

I purchased this as a gift for someone else. How are they notified of my purchase?

Both individuals purchasing calls for themselves and those being gifted calls will receive an initial call explaining the Storii service, who purchased it for them, and when they will be receiving calls. The purchaser will select the date this call goes out when they go through the set up process. However, we do recommend that if you are purchasing Storii as a gift, you should contact the gift recipient before or shortly after your subscription purchase to let them know they should expect to receive phone calls from Storii.

If I purchase a 12 month subscription, can I or the person I purchased it for continue the subscription afterwards?

Yes, you or the individual who the subscription was purchased for will have the option to continue their subscription either for another 12 months or on a monthly basis. Billing details are located in the Storii profile's 'Settings' area.

I purchased this as a gift for someone else. How does the recipient log in to Storii themselves?

They can go to Storii.com and click the Login button or download the Storii Family App to their device (available in Google Play and App Stores). To log in, they will enter the phone number you registered their account with. They will receive a verification code to that phone. Once logged in, they can go to their account settings to change the login details to be an email address or username and password, if preferred.

Can two or more people share an account? (i.e. mom and dad having one account)

Calls go out to only ONE number. Technically, two people could take turns answering questions but in general, we'd suggest separate subscriptions.

What does a Storii call sound like?

At the start of each Storii call, a unique chime plays to indicate it is a Storii call. Then, the following transcript plays:

"Hello (Name), This is Storii with a new life story question. This call is recorded and answers you give may be shared with your family. Today's question is: '(question prompt)' To repeat: '(question prompt)'. To start recording your answer, press 1 on the keypad. As a reminder, there is no operator on the line that can hear or respond to you. You have 10 minutes to record your answer and you can end the call at anytime by hanging up. Again, today's question is: '(prompt)'. We will begin recording your answer after the beep." You can hear our US Storii Voice in our TV Ad. Please note that Storii voices & accents change relative to the country and language you have selected.

How do I choose which questions are asked?

You can access the Upcoming Questions queue via the life story page of a profile with an active subscription. You can also manually add any question from our database or one you create manually by opening the question and clicking the 'Add to Upcoming Questions' button.

Can I edit or add to answers after a recording?

You are able to add to any life story recording with text, images, videos or additional audio recordings. You can edit the transcription text generated from a call audio recording, but you are not able to directly edit the actual audio recorded. You are however able to delete a recording and queue that question again for a second recording if necessary.

How do I cancel my subscription and/or get a refund?

You can cancel your subscription by accessing the billing area within settings, accessible via the top right hand profile image within your Storii profile. If you purchased a Storii subscription as a gift for someone and they did not want to receive Life Story calls, you can get a refund if you are still within 14 days of receiving your item. No refunds may be provided once a Storii Activation code has been activated. If a code has not been activated, a refund may be granted within 14 days of delivery if you are not satisfied. To be eligible for a return, your item must be in the same condition that you received it, activation code unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at team@storii.com. Please note that returns will need to be sent to the following address: Address will be provided via email. Please contact Storii Support by emailing team@storii.com or use the Live Chat option on our website/your account. In your message, please include your name, email address, and the name of the person you purchased the gift for.

Can I download, print, or export answers?

Yes! All answers of all media types can be exported either by using the Export option to the top right of all Life Story pages, or by downloading media directly within an answer in the life story feature.

What happens if my loved one misses the call?

If a life story phone call is not answered by the recipient in time, they are able to return that call at any time convenient to them and record their answer manually.

Is there a time limit for phone calls?

At current, Life Story calls allow for up to 10 minutes of recording time per call.

How much does each call cost?

We only charge via our monthly or annual subscription. (Our Gift Box includes a 12 month subscription). Your network provider will charge you their standard network rate - no premiums are added in on our end!

How to I change the days and times calls get sent?

You can click the 'Call Settings' button on the Life Story page of an active profile to manage the days and times someone receives calls.

How can I receive notifications when my loved one answers a Storii question?

If you purchased Storii as a gift for a loved one, the phone number you entered for yourself will automatically receive text notifications anytime they answer a question. If you created a Storii account for yourself, you can sign up others to receive notifications by connecting them to your profile. To do this, click 'Connections +' on your Storii Home page. Simply enter their phone number and click 'Add as Connection'.

What kind of media uploads does Storii support?

We accept most media formats, including:
- JPG/JPEG, PNG, GIF
- MP4, webm
- MP3, M4A, WAV
If there are any formats you’d like to use that don’t currently work for you, let us know

Does Storii work for different languages?

Storii calls can be conducted in American English, British English, Australian English, French, Spanish, Japanese, and Italian. Click on the question below to see which countries we offer Storii Calls to/from. Language preference can be selected during signup or changed via call settings. We plan to expand to other languages in the near future. There is of course nothing stopping call recipients recording an answer in any language they choose. Please let us know which languages you would like to see Storii calls sent out in!

What countries does Storii offer calls to/from?

At current we offer calls to the below countries:
- United States of America - ( From/to Number +1 (559) 206-8906 )
- Canada - ( From/to Number +1 (559) 206-8906 )
- United Kingdom - ( From/to Number +44 7480786795 )
- Guernsey - ( From/to Number +44 7480786795 )
- Israel - ( From/to Number +972 523998782 )
- Mexico - ( From/to Number +52 8002832897 )
- Australia - ( From/to Number +61 485865701 )
- South Africa - ( From/to Number +27 872500253 )
- Thailand - ( From/to Number +66 1800013623 )
- Indonesia - ( From/to Number +62 80332160306 )
- Puerto Rico - ( From/to Number +1 (787) 330-2143 )
- Finland - ( From/to Number +358 454907865 )
- Denmark - ( From/to Number +45 4592456849 )
- Philippines - ( From/to Number +63 180015500043 )
- New Zealand - ( From/to Number +64 800453945 )
- Netherlands - ( From/to Number +31 97010208113 )
- Colombia - ( From/to Number +57 8005190683 )
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Please let us know which countries you would like to see Storii calls sent out to!

What phone number(s) does Storii call from?

At current we send and accept phone calls for life story calls via the phone numbers below. While Storii employs a sophisticated caller ID system to ensure each call is clearly identified as originating from us, we recommend saving or noting the number from which we call as a contact in your or your loved one's devices. This can help to avoid any confusion and ensure that calls from Storii are readily recognized and received.
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- United States of America - ( From/to Number +1 (559) 206-8906 )
- Canada - ( From/to Number +1 (559) 206-8906 )
- United Kingdom - ( From/to Number +44 7480786795 )
- Guernsey - ( From/to Number +44 7480786795 )
- Israel - ( From/to Number +972 523998782 )
- Mexico - ( From/to Number +52 8002832897 )
- Australia - ( From/to Number +61 485865701 )
- South Africa - ( From/to Number +27 872500253 )
- Thailand - ( From/to Number +66 1800013623 )
- Indonesia - ( From/to Number +62 80332160306 )
- Puerto Rico - ( From/to Number +1 (787) 330-2143 )
- Finland - ( From/to Number +358 454907865 )
- Denmark - ( From/to Number +45 4592456849 )
- Philippines - ( From/to Number +63 180015500043 )
- New Zealand - ( From/to Number +64 800453945 )
- Netherlands - ( From/to Number +31 97010208113 )
- Colombia - ( From/to Number +57 8005190683 )