Storii FAQ's

Gift Storii to a loved one or write your own memoir! Both monthly and annual plans are available.

What is included in a paid subscription?

A Storii paid subscription includes 3 Life Story phone calls per week, with access to over 1000 Life Story questions that can be answered manually with text, photos, videos and audio recordings in addition to calls received. Family members connected to a loved one's profile will receive notifications whenever a new call recording is completed.

What happens to life story answers if I stop my subscription?

If you choose to downgrade your subscription to a free account, all answers will remain stored on you or your loved ones profile in read-only format. You will also be able to export your answers at any time.

What are Storii phone calls?

Storii sends out automated phone calls on specified days at specified times to record answers to life story questions. Storii uses a life-like automated voice to read each question on the call and let call recipients know when to start responding with their answer.

What support is available?

If you have any questions or concerns, please feel free to email team@storii.com and our team will get back to you as soon as possible.

How can I prepare my loved one for receiving Storii phone calls?

Both individuals purchasing calls for themselves and those being gifted calls will receive an initial call explaining the Storii service, who purchased it for them and when they will be receiving calls. However, we do recommend that if you are purchasing Storii as a gift, you should contact the gift recipient before or shortly after your subscription purchase to let them know they should expect calls.

How do I change the time or day calls occur?

You can update the call schedule by accessing the life story page of a profile with an active subscription.

How do I choose which questions are asked?

You can access the call question queue via the life story page of a profile with an active subscription.

Can I edit or add to answers after a recording?

Whilst you are able to add to any life story recording with text, images, videos or additional audio recordings, you are not able to directly edit a phone recording. You are however able to delete a recording and queue that question again if necessary.

How do I cancel my subscription?

You can cancel your subscription by accessing the billing area within settings, accessible via the top right hand profile image within your storii profile.

Can I print or export answers?

All answers of all media types can be exported either by using the Print option to the top right of the life story page, or by downloading media directly within an answer in the life story feature.

What happens if my loved one misses the call?

If a life story phone call is not answered by the recipient, they will automatically receive a call 10 minutes after the initial call occurs.

Is there a time limit for phone calls?

Life Story calls allow for up to 10 minutes of recording time.

What kind of media uploads does Storii support?

We accept most media formats, including:
- JPG/JPEG, PNG, GIF
- MP4, webm
- MP3, M4A, WAV
If there are any formats you’d like to use that don’t currently work for you, let us know

Does Storii work for different languages?

At current we are only sending out calls in English - we do plan to expand to other languages in the near future. There is of course nothing stopping call recipients recording an answer in any language they choose. Please let us know which languages you would like to see Storii calls sent out in!

What countries does Storii offer calls to?

At current we offer calls to the below countries:
- United States of America
- United Kingdom
- Australia
Please let us know which countries you would like to see Storii calls sent out to!

Storii Makes a Great Gift

Ready to record a memoir for your family? Looking for questions to ask your parents? Want to document a loved one's life before their memory fades? Don't wait! There is no greater gift than preserving a life story to be treasured for generations to come.